Terms & Conditions

Contents:

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website

• request a quote or contact us

• book a rental shed/cabin

• purchase a shed/cabin

• request support or make a warranty enquiry/claim

1) WHO WE ARE & HOW TO CONTACT US

Business name: Lichfield Lifestyle Sheds & Cabins

Location: Tokoroa, Waikato, New Zealand

Email: lichfieldshedsandcabins@gmail.com

Phone: 027 846 0004

Postal/physical address: [Add if you want it displayed]

If you have any questions about this policy, or want to request access to or correction of your personal information, contact us using the details above.

2) WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary to respond to you, provide quotes, deliver products, manage rentals, and provide support. This may include:

A. Contact and enquiry information

• name

• email address

• phone number

• the information you include in your message (e.g., what you need, timeframes, budget range)

B. Quote and order information

• product interest (shed/cabin model), size, colour, add-ons (e.g., windows, P.A. door, lining, power)

• delivery location and access notes (e.g., driveway access, placement area details)

• photos or files you choose to upload (e.g., site access photos)

C. Rental booking information

• booking dates (start/end)

• delivery and pick-up location details

• messages and special instructions relevant to the booking

D. Payments and invoicing

• invoice/receipt details

• payment status and transaction references

Note: If you pay online, payments are processed by a third-party payment provider. We do not store your full card details.

E. Support and warranty information

• details of your support enquiry or warranty issue

• photos and notes provided to help us assess and resolve the issue

• relevant purchase/rental reference details (where available)

F. Website usage information (cookies/analytics)

• device and browser information

• IP address (which can be personal information)

• pages visited and actions taken on our website

• approximate location (derived from IP address)

See section 8 for more on cookies and analytics.

3) HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• when you submit forms on our website (e.g., contact, quote, rental booking, support/warranty)

• when you call, email, or message us

• when you purchase or rent from us

• when you browse our website (via cookies and similar technologies)

4) WHY WE COLLECT AND USE PERSONAL INFORMATION

We use your personal information to:

• respond to enquiries and provide quotes (including delivery estimates)

• confirm product specifications and custom options

• process orders, rentals, payments, and invoices

• arrange delivery and logistics (including confirming access requirements)

• provide customer support and handle warranty enquiries/claims

• improve our services, website content, and customer experience

• meet legal, accounting, and record-keeping obligations

• send service communications (e.g., quote follow-ups, booking confirmations, delivery updates)

• send marketing communications only where permitted (see section 7)

5) WHO WE SHARE PERSONAL INFORMATION WITH

We only share personal information where it is needed to deliver our services or run our business. Depending on your interaction with us, we may share relevant information with:

• Delivery/transport providers (to deliver or pick up sheds/cabins)

• Payment providers (to process online payments)

• IT/website service providers (website hosting, form handling, spam prevention)

• Communication tools (email/SMS) and customer management tools (CRM)

• Professional advisers where needed (e.g., accountant, legal adviser)

• Government agencies where required by law

We do not sell your personal information.

6) OVERSEAS STORAGE & DISCLOSURE

Our website is built and hosted on Webflow. This means personal information submitted through our website may be processed or stored by service providers outside New Zealand.

Where personal information is disclosed outside New Zealand, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy safeguards, or that an exception permitted under New Zealand privacy law applies.

7) MARKETING COMMUNICATIONS

We may contact you about your enquiry, quote, purchase, booking, delivery, support, or warranty matter.

We may also send marketing messages (e.g., updates or promotions) where you have opted in, or where otherwise permitted. You can opt out at any time by:

• using an unsubscribe link (if provided), or

• contacting us at lichfieldshedsandcabins@gmail.com

8) COOKIES & ANALYTICS

Our website may use cookies and similar technologies to:

• make the website function properly

• remember preferences (where enabled)

• understand how visitors use the website (analytics)

• improve performance and user experience

You can control cookies through your browser settings. If you disable cookies, parts of the website may not work as intended.

9) HOW WE KEEP PERSONAL INFORMATION SAFE

We take reasonable steps to protect personal information from loss, misuse, interference, and unauthorised access, modification, or disclosure. Measures may include:

• limiting access to personal information to those who need it

• using reputable service providers

• maintaining reasonable security settings and account protections

No method of transmission or storage is completely secure. If you believe your personal information has been compromised, please contact us as soon as possible.

10) PRIVACY BREACHES

If a privacy breach occurs that is likely to cause serious harm, we will take steps required under New Zealand privacy law. This may include notifying affected individuals and the Office of the Privacy Commissioner where required.

11) HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information only for as long as necessary for the purposes set out in this policy, including for legitimate business purposes and to meet legal, tax, accounting, and warranty-related obligations. When we no longer need it, we will take reasonable steps to delete it or de-identify it.

12) YOUR RIGHTS: ACCESS AND CORRECTION

You have the right to request access to personal information we hold about you and to request correction if you believe it is inaccurate.

To request access or correction, contact us at lichfieldshedsandcabins@gmail.com.

We will respond as soon as reasonably practicable and within the timeframes required by New Zealand law.

13) THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, maps, review platforms). We are not responsible for the privacy practices of those sites. We recommend you review their privacy policies.

14) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be published on our website with a new effective date.

Last updated: 5/02/2026

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